HOW TO REQUEST SUBSTITUTION OR REFUND 

You must send a registered letter with return receipt to the address below or e-mail info@giorgetti.it within 30  days from receipt of goods. In the communication, the Customer must indicate the product or products for which they intend to exercise the right of withdrawal.

To exercise the right of withdrawal, admitted only one time for each article, following three steps:

  1. Send an e-mail to: info@giorgetti.it where you have to wrote:
  • Your order number
  • Which article you intend change or refound
  • If you wish change article, please wrote article, colour, size that you would like receive. Substitution will be done after check availability in our on-line catalogue and warehouse

  1. You have to return the products purchased, in good condition and with original labels. The packaging of the products must be the original in order to protect the original covers from any damage, writing or labelling.
    Package must be sent to:

    M.M. sas di Giorgetti D.e.F. & C.
    Via Curio Fornaci, 30
    05100 TR - ITALY


  2. Goods returning must be done only by our carrier, and following our returning instructions.

Goods will be Changing or refunded by M.M. s.a.s. di Giorgetti after checking the contents and status of products, within 30 days of receiving notice from the customer.

For any communication relating to complaints the customer can use the e-mail address info@giorgetti.it

M.M. s.a.s. di Giorgetti  agrees to show only products which are actually available on the site. In the event that the products are not currently in stock or if timely delivery can not be guaranteed, M.M. s.a.s. di Giorgetti  will indicate the non-availability of the product in an appropriate manner.
The sending of the order by the Customer constitutes acceptance of any partial delivery, limited to the products which are available out of those ordered, as well as a waiver of any claim to compensation and/or indemnity.


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